Terms & Conditions

My Accountant (Pty) Ltd

Effective Date: 2026/09/17

Operator: My Accountant (Pty) Ltd (“My Accountant”, “we”, “our”, or “us”)

Address: Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Johannesburg, 2195

1. Introduction

Welcome to My Accountant (Pty) Ltd. By using our website or services, you agree to comply with the following Terms and Conditions (“Terms”).

These Terms govern the relationship between My Accountant and its clients in connection with:

The purchase of online accounting and tax services;
The use of our client dashboard;
Payment processing and refunds; and
Compliance with applicable laws, including POPIA.

2. Services

My Accountant provides specialized online services including, but not limited to, company registrations, SARS submissions, and financial reporting. All services are subject to the specific prerequisites listed on each product page.

3. Client Responsibilities

Clients must provide accurate information and all required documentation within a reasonable timeframe. Failure to provide documents may result in service delays.

4. Fees & Payments

All service fees are payable in full before work commences. We use secure third-party payment gateways for all online transactions.

5. Partner Program (Bookkeeper Empowerment Initiative)

Partners participating in the Bookkeeper Empowerment Initiative (BEI) agree to the following additional terms:

5.1 Partner Tiers & Storefront Access:

Free Partner Tier: Grants free access to the Partner Portal, internal client order management, and wholesale outsourcing at a 20% discount off retail rates. Free partners do not receive a client-facing storefront.
Client-Facing Storefront: Partners may activate a branded client-facing online storefront (`/p/[slug]`) with custom domain linking, custom pricing markups, and automated client document collection by paying a once-off, non-refundable platform access fee of R1,950.

5.2 Wallet Payment System & Order Fulfillment:

Order processing fees (royalty or outsourcing wholesale costs) are debited from the partner’s prepaid wallet credit balance.
Platform Royalty Fee: When a partner with a paid storefront chooses to fulfill a client order internally, a 10% platform royalty fee based on order total (subject to a minimum of R100 and maximum of R500 per order) is debited from their wallet upon changing the order status to Processing.
Outsourcing to My Accountant: When outsourcing an order to My Accountant, the published wholesale cost (20% discount off retail) is debited from the partner's wallet, and My Accountant fulfills the work as a white-label back-office team.
Partners may view and receive incoming client orders with a R0 balance, but confirming order processing requires sufficient wallet funds.

6. Governing Law

These Terms are governed by the laws of the Republic of South Africa.