Terms & Conditions

My Accountant (Pty) Ltd

Effective Date: 21 October 2026

Operator: My Accountant (Pty) Ltd (“My Accountant”, “we”, “our”, or “us”)

Address: Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Johannesburg, 2195

1. Introduction

Welcome to My Accountant (Pty) Ltd. By using our website or services, you agree to comply with the following Terms and Conditions (“Terms”).

These Terms govern the relationship between My Accountant and its clients in connection with:

The purchase of online accounting and tax services;
The use of our client dashboard;
Payment processing and refunds; and
Compliance with applicable laws, including POPIA.

2. Services

My Accountant provides specialized online services including, but not limited to, company registrations, SARS submissions, and financial reporting. All services are subject to the specific prerequisites listed on each product page.

3. Client Responsibilities

Clients must provide accurate information and all required documentation within a reasonable timeframe. Failure to provide documents may result in service delays.

4. Fees & Payments

All service fees are payable in full before work commences. We use secure third-party payment gateways for all online transactions.

5. Partner Programme

These terms apply in addition to sections 1–4 to accounting and bookkeeping practices, tax practitioners and company secretaries (“Partners”) who join the My Accountant Partner Programme described at www.myacc.co.za/become-a-partner.

5.1 Plans. The Programme has three plans:

Plan	Monthly fee	Wholesale discount	AI Accounting clients	AI Payroll clients	Staff seats
Starter	Free	10% off retail	1	1	1
Practice	R950	30% off retail	10	10	5
Enterprise	R4,950	50% off retail	Unlimited	Unlimited	Unlimited

All plans include the Partner Portal and the Practice Task Manager.

5.2 Billing. Paid plans are billed monthly in advance through PayFast as a recurring payment, starting on the day you subscribe. There is no long-term contract.

5.3 Upgrading. You can upgrade at any time from your portal. A new plan, with its discount and allowances, applies as soon as its first payment succeeds.

5.4 Cancelling. You can cancel a paid plan at any time from your portal. You will not be billed again, and your plan stays active until the end of the month you have already paid for. After that, your practice moves to the free Starter plan. Fees for a month that has already started are not refunded.

5.5 Failed payments. If a monthly payment fails, your practice falls back to Starter allowances until the payment succeeds.

5.6 Client limits. If your practice has more AI Accounting or AI Payroll clients than your plan allows (for example after moving to a smaller plan), nothing is deleted. You choose which clients stay active within the limit; the others become read-only, and remain viewable and exportable, until you upgrade again.

5.7 Back-office orders. You can order any service in our catalogue through the Partner Portal at the wholesale price shown in the portal when you order, which is your plan's discount off the retail price unless a specific partner price is shown. Orders are paid upfront through PayFast. Each service's listed prerequisites, and our Refund Policy, apply to these orders.

5.8 Your clients. We fulfil back-office orders on your behalf and do not contact your clients: notifications, document requests and deliverables go to you through the Partner Portal. Statutory documents are issued by the relevant regulator in your client's name, and our registered professionals sign off where a service requires it. You remain responsible for your client relationship, for billing your clients, and for the accuracy of the information and documents you give us.

5.9 Client data and POPIA. Your AI Accounting and AI Payroll clients belong to your practice. Only you, your practice administrators and the staff you assign to a client can open their records. My Accountant staff cannot see them unless you grant temporary support access to a specific client, which expires automatically and is logged. You are responsible for having a lawful basis to share your clients' personal information with us, and we process it only to provide the Programme and the services you order.

6. Governing Law

These Terms are governed by the laws of the Republic of South Africa.