Refund Policy

Our refund policy for accounting and compliance services is as follows:

• All services are non-refundable once the work has begun.
• Not having the required prerequisites or documentation is not valid grounds for a refund. Your order will remain open for as long as you need in order to provide the required information, even if it is not immediate.
• Refunds may be considered only if the service has not yet started and valid grounds apply.
• A processing fee of 10% will be deducted from any approved refund.
• Refund requests must be submitted within 48 hours of purchase.

Please ensure you have all required documents ready before purchasing. Your order will remain securely stored on your account until all prerequisites are provided.

Partner Programme subscriptions

• Paid partner plans are billed monthly in advance and can be cancelled at any time from the Partner Portal.
• After you cancel, you are not billed again and your plan stays active until the end of the month you have already paid for, then moves to the free Starter plan.
• Fees for a month that has already started are not refunded.
• Back-office orders placed through the Partner Portal follow the refund rules above. See section 5 of our Terms & Conditions.