SARS Payment Resolution
Request SARS Payment Allocation & Reallocation
Correct misallocated tax payments, trace missing EFT transfers, and move funds from suspense to your active tax balance.
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S
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Verified SARS Portal
Submit a SARS Payment Allocation Query Online
Access official SARS query portals to trace missing payments and request reallocation of funds.
Reallocation Guide
How to Reallocate a SARS Payment
01
Access the SARS Online Query System
Go to tools.sars.gov.za/soqs and select 'Payment Allocation Query'.
02
Enter Tax & Payment Details
Input tax reference number, date of EFT payment, payment amount, and bank reference used.
03
Specify Destination Tax Account
Indicate which tax type and period the payment should be reallocated to (e.g. Income Tax 2025 or VAT period 2025/08).
04
Upload Proof of Payment
Attach bank-stamped proof of payment (EFT receipt) showing bank date and beneficiary details.
05
Track Reallocation Status
Save your SARS query case number and track payment allocation progress.
Frequently Asked Questions
Why is my tax payment sitting in SARS unallocated suspense?
Payments end up in suspense when an incorrect or outdated Payment Reference Number (PRN) is used during bank payment.
How long does SARS take to reallocate a payment?
Payment reallocations typically take 10 to 21 business days upon receipt of valid proof of payment.
Can My Accountant correct misallocated payments on my behalf?
Yes! We submit formal payment allocation queries, trace missing bank transfers, and stop incorrect SARS debt collection actions.
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